FAQs
Here are a few of the Frequently Asked Questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@springsaga.com
Q. Where do you ship from?
A. We ship from our partnered warehouses in the US and China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.
Q. How long will it take for my items to arrive?
A. It will usually take 7-25 business days for all orders to arrive in the US. Some deliveries may take upto 30-36 business days due to covid or full refund guaranteed. Shipping times vary from product-to-product; based on demand and shipping location. The given shipping/delivery times are estimates calculated from the date an order is out for shipment, keeping in mind the transit time.
Please note: Deliveries may take longer than expected because of incorrect shipping address, bad weather, stringent customs clearance procedures, or any other unavoidable circumstances.
Q. How long will it take to receive a tracking number?
A. It will take about 1-4 business days.
Q. Where can I place an order from?
A. You can place an order from the United States.
Q. Where is you company located?
A. We have an office in the beautiful country: India; Supply warehouses in: USA; High-Quality vendor contacts in: China.
Q. Which currency will I be charged in?
A. We process orders in USD based on the currency with which you add products to your cart. If you complete your checkout via PayPal, then you will checkout using USD currency converted at the latest exchange rate automatically.
Q. How will I get my order confirmation?
A. After payment has been processed, an order confirmation email will be sent to the email listed at the time of checkout. Once the email confirmation has been sent, your order will begin to be processed.
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to support@springsaga.com with the email subject 'Customer Concern'.
Q. How can I pay?
A. We accept all Major Credit and Debit Cards: Visa, MasterCard, Discover, Amex and also PayPal.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure.
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. We are PCI DSS Compliant and are SSL Secured.
Q. If I enter my email address/ phone number will you sell my information?
A. Please be assured that we respect the privacy of our customers contact details and do not sell any of our customers information. Email IDs/ Phone numbers are strictly for order tracking follow-ups and to send newsletters of our promotions and coupons for discounts.
Q. Will I (the customer) have to pay customs?
A. The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. For more information on this, check our Shipping Policy.
Q. Can I combine offers?
A. No, two/ multiple offers cannot be combined together. Bundle offers can't be combined with discount coupons.